Refund policy

Return & Replacement Policy

At our store, we strive to ensure that every product delivered meets high quality standards. Please read our policy carefully before making a purchase.

1. Return Eligibility
We accept returns only under the following condition:

• The customer must provide a clear unboxing/opening video showing the package being opened.

• The product must have a defect or issue from our side (damaged, defective, or incorrect item sent).

Without an opening video, returns will not be accepted under any circumstances.

2. Replacement Policy
We offer replacement (not return/refund) in the following cases:

• Wrong size delivered

• Wrong color delivered

The item must be unused, in original condition, and with all original packaging.

3. Non-Returnable Situations
Returns will not be accepted for:

• Change of mind

• Incorrect size or color selected by the customer

• Minor variations (such as slight color differences due to screen display)

4. Process to Request Return/Replacement

• Contact our support team within [X days] of delivery

• Share your order details along with the unboxing video

• Our team will review and confirm eligibility

5. Important Notes

• Requests without proper proof (opening video) will be rejected

• Approved replacements will be processed after verification

By placing an order, you agree to the terms of this policy.